Work with Gamechangers

Senior UX Researcher at Lime
San Francisco, CA, US
Lime is a smart-mobility provider that offers cities an array of mobility products, including Lime-E e-assist bicycles and Lime-S electric scooters. Lime aims to revolutionize mobility in cities and campuses with cleaner, more efficient, and affordable transportation options that improve urban sustainability.
 
As our first UX Researcher at Lime, you will take care of the day-to-day research needs, as well as define the research function for a rapidly growing startup. In this role, you will work closely with a dynamic group of UX designers, Product leaders, and Engineers to ensure we make better product decisions. We will be hiring several UX Researchers concurrently as there is significant surface area to cover: Studying and supporting Juicers and Riders all around the world, testing the latest hardware as well as optimizing workflows for Operations.
 
You will get to shape how Lime handles user research from beginning to end, and the ways we engage our customers and collect learnings from them. You’ll conduct your own research, work with others in the field to collate existing data, and present insights to the team.

What You'll Do

    • Study Lime Riders, Juicers, and operation teams in markets around the world to identify and explore opportunities for improvement
    • Partner with UX Designers and Product Leaders to translate your insights into new design solutions and the next generations of Lime products
    • Establish the role of UX research at Lime. Define how and when Lime conducts user research
    • Prioritize requests and juggle stakeholders’ competing demands for UX research
    • Test prototypes of apps and vehicles in the lab and in the field
    • Conduct moderated and unmoderated studies
    • Draft surveys. Compile and analyze results
    • Report findings and make actionable recommendations
    • Review product analytics, and partner with our Customer Support and Operations teams to identify, prioritize and address UX issues
    • Train and coach others to conduct their own research

About You

    • Expert at selecting and conducting a wide variety of qualitative and survey methods in a startup setting
    • Experienced enough to know when and how to be scrappy
    • Adept at mixing quantitative and qualitative data into the product design process
    • Excellent communication, presentation, and facilitation skills
    • Curious and creative
    • Appreciate wrestling with complex issues and problem solving
    • Comfortable with ambiguity and “Lime speed”
    • Experience managing both simple and complex user research projects
    • 7+ years of relevant work experience
    • Degree in Human Computer Interaction, Psychology, Cognitive Science, Design, or related fields

What We Offer

    • Big variety of challenging research projects to understand Riders, Juicers, operations, apps, and hardware.
    • Opportunity to revolutionize transportation in your hometown with the leader in urban mobility solutions
    • A position that offers a variety of career and resume-building experiences with the fastest growing startup of 2018
    • Scale with a rapidly growing organization, with tons of opportunity for growth
    • Play a role in transforming urban mobility and sustainability
    • Work with a team of fun and motivated individuals
    • Competitive salary and benefits
We here at Lime strive to build a workforce comprised of individuals with diverse backgrounds, abilities, minds, and identities that will help us to grow, not only as a company, but also as individuals. Lime is an Equal Opportunity Employer.