Hinge Health’s mission is to improve the lives of people suffering from chronic conditions by digitizing the delivery of care - starting with musculoskeletal health. Our vision is to be the world’s most patient-centered Digital Hospital. We’re already achieving remarkable outcomes - helping people overcome chronic pain, avoid surgeries, return to work, and get back to doing the things they love. We've raised $126M to date and are on track to grow our team from 200 to 400 in 2020.
We are looking for a seasoned executive to join our senior leadership team as a close partner to the founders. At Hinge Health, we see Operations not as a back-office, box-ticking function. We see operational excellence as a necessity for success, and as a genuine competitive advantage. As our VP Operations, you will be an integral part of strategic company decisions, and will be afforded significant autonomy and authority to effect organizational change.
RESPONSIBILITIES / FIRST-YEAR OBJECTIVES
Supply Chain & Fulfillment: Working with Head of Supply Chain, maintain 100% reliability through 3.5x annual growth. Reduce unit costs by 15%.
Clinical Ops: Provide operational expertise to R&D, Clinical, and Coaching teams. Help (a) scale the team to deliver on 3.5x more users, and (b) increase User:Coach ratio, while (c) maintaining outcomes.
BizOps: Directly or via the BizOps team, support/lead cross-functional projects that keep the company effective & efficient through 2x headcount growth. Facilitate autonomous & high-quality decision making.
Team: Grow a lean, motivated, high-performance team.
Finance, Legal, ITSec: Support / coordinate independent, senior execs in their efforts to (a) develop audit-ready processes, and (b) help the company see these functions as enablers, not gate-keepers.
Change management: Able to influence stakeholders to effect (difficult) organizational change. Thoughtful approach from planning to monitoring.
Prioritization: Able to get things done in an environment with many competing demands.
Resilient & adaptable: Able to roll with the punches, when things invariably break during scale. Effective fire-fighter.
Systems thinker: Highly analytical. Able to break down a problem. Build robust models / frameworks.
We pride ourselves on our mission-driven, healthy, high-performance culture. Here is how we see our five company values apply to this role in particular.
Trust: True owner’s mentality. Always keeping an eye on how we can get better as a team and company.
Learn-it-all (vs know-it-all): Generalist. Able to quickly learn how to hire & manage in a new area.
Hustle: Creative problem-solver
Effective communication: Communicates complex topics in an easy-to-understand way, verbal & written.
Frugal: Able to drive efficiency throughout the org.
WHAT YOU’LL LOVE ABOUT US
Competitive compensation with meaningful stock options
Medical, dental, vision
3 months paid parental leave
Professional Development budget
Monthly wellness benefit
Generous mental health stipend
Work from home policy
Opportunity to join a fantastically talented, diverse, and passionate team at a pivotal time in the company’s lifecycle