Work with Gamechangers

Group Guide at Hinge Health
United States

Hinge Health is pioneering the world's most patient-centered digital hospital, starting with musculoskeletal health. MSK conditions are the #1 medical spend for US employers. Hinge Health is finally making it easier to bring expert-recommended care to millions of patients by being the first company to combine wearable-sensor guided exercise therapy with 1-on-1 health coaching and patient education. Only Hinge Health has clinically validated outcomes across 4 peer-reviewed studies showing reductions in: chronic pain, opioid use, anxiety, depression, absenteeism, and costly surgeries.

4 in 5 employers with a digital MSK solution partner with Hinge Health and we’re poised to triple our customer base again in 2020. Hinge Health has raised $126M to date and has 200+ employees across our San Francisco, Portland, Minneapolis, Chicago, and remote offices.

We’re looking for spirited group guides (community managers) to help build our Hinge Health online groups.  Groups is a new and growing area for us to unlock the power of social support to drive long term engagement.  You will be moderating groups by stimulating and facilitating meaningful conversations.  You will connect people on this journey together to normalize their feelings, inspire one another, and celebrate their accomplishments.  In addition, you will assist in designing and running experiments to continually improve group engagement. Your contributions will shape our overall online community strategy.

The ideal candidate will have experience building online communities and demonstrate the ability to inspire members to join the conversation to increase overall engagement.  He/she will be comfortable with juggling multiple tasks to be able to both moderate groups and conduct experiments to improve group engagement.

WHAT YOU'LL ACCOMPLISH

        Moderate groups - stimulate discussions, inspire conversations, facilitate connections
        Improve community engagement levels by helping to design and conduct experiments, as well as analyze results
        Generate socially engaging curriculum and content

WHAT WE'RE LOOKING FOR

        2+ years group facilitation experience (Preferably large online group facilitation in a healthcare environment)
        Expert time management skills - ability to independently prioritize your time to handle a large caseload, content development and project work
        Highly organized and detail-oriented
        Highly collaborative
        Analytical, comfortable with engagement metrics
        Entrepreneurial spirit - this is a new area for Hinge Health and looking for someone who can roll up their sleeves to try out new things
        Fluency with google docs and google spreadsheets
        A knack for words - ability to engage and get your point across in a limited social media medium and good intuition around what will drive engagement and what won’t
        Bonus: working towards or already certified as a health coach

WHAT SHAPES OUR COMPANY

        Trust: We trust our teammates to always act in the team and company’s best interest.
        Hustle: We’re creative, we’re unrelenting, we find a way.
        Effective communication: We’re prompt and concise.
        Learn-it-all (vs know-it-all): We’re always willing to learn.
        Frugal: We don’t waste money and especially not time.

WHAT YOU’LL LOVE ABOUT US

        Competitive compensation with meaningful stock options
        Medical, Dental, Vision, Disability and Life Insurance (We cover 100% of your premium and 75% for your dependents)
        401K match
        3 months paid parental leave
        Daily lunch
        Professional Development budget
        Monthly wellness benefit
        Generous mental health stipend
        Noise-cancelling headphones
        Work from home policy
        Opportunity to join a fantastically talented, diverse, and passionate team at a pivotal time in the company’s lifecycle

If you think you can add something unique to our driven, empathetic, and talented team, we'd love to meet you!