Work with Gamechangers

Senior Manager, Digital Community at Hinge Health
United States

Hinge Health is pioneering the world's most patient-centered digital hospital, starting with musculoskeletal health. MSK conditions are the #1 medical spend for US employers. Hinge Health is finally making it easier to bring expert-recommended care to millions of patients by being the first company to combine wearable-sensor guided exercise therapy with 1-on-1 health coaching and patient education. Only Hinge Health has clinically validated outcomes across 4 peer-reviewed studies showing reductions in: chronic pain, opioid use, anxiety, depression, absenteeism, and costly surgeries.

4 in 5 employers with a digital MSK solution partner with Hinge Health and we’re poised to triple our customer base again in 2020. Hinge Health has raised $126M to date and has 200+ employees across our San Francisco, Portland, Minneapolis, Chicago, and remote offices.

We’re looking for an entrepreneurially-minded senior manager of Community to help build our online community.  Hinge Health’s online community is a new and growing area for us to unlock the power of social support to drive long term engagement.  You will shape the strategy of community at Hinge Health, informed through rigorous experimentation and best practices. You will manage a growing team of group guides and build out ways to measure performance and make them more profitable. Your contributions will drive long term engagement and have lasting impact on our users.

The ideal candidate is not only a proven people manager, but can also leverage his/her expertise in building online communities, driving forum discussions, and coaching groups to formulate strategies to increase engagement in the overall community.   He/she will be effective in collaborating on these strategies with cross-functional Product, Design, and Clinical partners, as using these strategies to rally his/her team around a vision.

WHAT YOU'LL ACCOMPLISH

        Increase group engagement (measured both % of HH users who participate in groups as well as % of users who contribute) to ultimately drive long term engagement with HH, as informed through experimentation and implementation of community building best practices
        Enhance productivity of group guides by increasing time spent on engagement drivers across all groups and reducing / making more efficient time spent elsewhere
        Elevate performance of all group guides through implementing quality standards and performance metrics, as well as mentoring and providing consistent feedback

WHAT WE'RE LOOKING FOR

        Formal management experience (ideally teams >5) and demonstrated ability to develop people
        Entrepreneurial spirit: can-do attitude with creative ideas on how to make things better (without necessarily relying on product resources)
        Collaborative, ability to work with cross-functional team of product managers, designers, and health coaches
        Bias for action: Can translate ideas to tactics
        Highly organized, solid project management skills
        Knowledgeable on community building best practices
        Comfortable with designing and conducting experiments using A/B testing frameworks, analyzing and interpreting results
        Strong logical reasoning and ability to use prioritization in their reasoning
        Prior experience with health and wellness coaching a plus

WHAT SHAPES OUR COMPANY

        Trust: We trust our teammates to always act in the team and company’s best interest.
        Hustle: We’re creative, we’re unrelenting, we find a way.
        Effective communication: We’re prompt and concise.
        Learn-it-all (vs know-it-all): We’re always willing to learn.
        Frugal: We don’t waste money and especially not time.

WHAT YOU'LL LOVE ABOUT US

        Full time position with competitive salary and meaningful stock options
        Medical, Dental, Vision, Disability and Life Insurance (We cover 100% of your premium and 75% for your dependents)
        401K match
        3 months paid parental leave
        Professional Development budget
        Monthly wellness benefit
        Noise-cancelling headphone
        Work from home policy
        Opportunity to join a fantastically talented, diverse, and passionate team at a pivotal time in the company’s lifecycle