Work with Gamechangers

Technical Writer at MessageBird
Amsterdam, NL

MessageBird is transforming the communications landscape as one of the fastest-growing software companies in the world. Our cloud communications platform makes it possible for businesses to instantly connect with over 7 billion phones globally, allowing them to speak with their customers in the same ways they talk to their friends.

Our suite provides access to all major messaging channels, from SMS and Voice to WeChat, Messenger, Facebook, WhatsApp and more. We provide out-of-the-box solutions with our own applications like Inbox and Flow Builder, plus a robust set of APIs that simplify workflows and automation.

With over 20,000 customers — including some of the world’s biggest brands like Facebook, Deliveroo, Uber and WhatsApp — it’s likely that you’ve benefited from MessageBird’s omnichannel technology at some point. For small and mid-sized businesses, we also offer support and solutions through an Online Self-Serve (OSS) dashboard.

Our global team is a powerhouse of 350+ employees, who work across eight international offices. We’re excited that you’re here and interested to #jointhenest.

How we work

We work fast, grow fast, and build fast. Life at MessageBird moves in fast-forward motion. We’re a team that focuses on making an impact — right from day one. We are go-getters, industry leaders, and dreamers. Risk takers. Roll-up-your-sleeves-and-make-it-happen kind of people. We thrive on transparency, and we value solution-minded attitudes.

We are all driven by one ethos: Get Shit Done. We love shaping things together and leveraging different perspectives, because that makes our products better. Our Birds are empowered with freedom and opportunity; in return, we expect honesty, courage, and agility. We own our work, and sometimes we fail. And then we get back up and cross the finish line — together as a team. Sound refreshing? We think so, too.

The role: Technical Writer 

The Technical Writer will play a key role on our Product Marketing team. You’ll be responsible for explaining and writing about our communication products and related services explaining benefits to customers and showing off cutting edge technology.

We’re looking for someone who excels at communicating complex information in simple, easy to understand ways.   This person needs to be able to translate technical achievements into terms that lay people understand and showcase value and benefits for our customers.   They should feel comfortable with the world reading their words and have demonstrable understanding of APIs and SaaS.  They should feel comfortable under time-sensitive deadlines and flexible to receive feedback to make iterative improvements (and offer collaborative pushback when they feel strongly about ideas).   

What you’ll do

  • Create Whitepapers based on independent research and interviews with internal stakeholders
  • Write copy for social media posts, webpages, blogs, and briefs
  • Create repeat-se boilerplate for the company and our products
  • Create collateral to empower our commercial sales organization
  • Develop deep knowledge about MessageBird’s products and the general CPaaS landscape to drive generally applicable messaging and positioning 

What you’ll bring

  • Minimum 1-2 years of copy writing or marketing manager experience at a high growth technology company
  • Excellent verbal and written communication skills (English) 
  • Experience writing and explaining technical, complex products (e.g. ability to explain what an API is) 
  • A degree in Economics, Philosophy, Computer Science, Literature, Language Arts, Engineering, or equivalent experience  
  • Global telco connectivity and network understanding/experience is a plus! 

Psst … some added perks

  • Top-notch work equipment (including Bose headphones!)
  • Free lunch and healthy snacks, every day. Yup, you read that right!
  • Friday after-work drinks at the office
  • MessageBird swag to keep you well-dressed
  • Weekly kickboxing, pilates and boot camp sessions on our rooftop
  • Company and team outings (from dinners and paintball to gaming and movie nights — and everything in between)
  • A swanky new, spacious office with a ping pong table and gaming systems galore
  • A team of (fast-)forward-thinking, talented and fun colleagues from more than 30 countries!

If you think you’re a match for this role and can bring some great skills to the MessageBird team, please apply! We’re excited to get to know you.