Work with Gamechangers

Director of Data & Analytics at MessageBird
Amsterdam, NL

About us

MessageBird is transforming the communications landscape as one of the fastest-growing software companies in the world. Our cloud communications platform makes it possible for businesses to instantly connect with over 7 billion phones globally, allowing them to speak with their customers in the same ways they talk to their friends.

Our suite provides access to all major messaging channels, from SMS and Voice to WeChat, Messenger, Facebook, WhatsApp and more. We provide out-of-the-box solutions with our own applications like Inbox and Flow Builder, plus a robust set of APIs that simplify workflows and automation.

With over 20,000 customers — including some of the world’s biggest brands like Facebook, Deliveroo, Uber and WhatsApp — it’s likely that you’ve benefited from MessageBird’s omnichannel technology at some point. For small and mid-sized businesses, we also offer support and solutions through an Online Self-Serve (OSS) dashboard.

Our global team is a powerhouse of 350+ employees, who work across eight international offices. We’re excited that you’re here and interested to #jointhenest

How we work

We work fast, grow fast, and build fast. Life at MessageBird moves in fast-forward motion. We’re a team that focuses on making an impact — right from day one. We are go-getters, industry leaders, and dreamers. Risk takers. Roll-up-your-sleeves-and-make-it-happen kind of people. We thrive on transparency, and we value solution-minded attitudes.

We are all driven by one ethos: Get Shit Done. We love shaping things together and leveraging different perspectives, because that makes our products better. Our Birds are empowered with freedom and opportunity; in return, we expect honesty, courage, and agility. We own our work, and sometimes we fail. And then we get back up and cross the finish line — together as a team. Sound refreshing? We think so, too.

The role: Director of Data & Analytics

Having a full understanding of our customers behaviour and product performance through data to drive strategic business decisions has never been more important. MessageBird is looking for a Director of Data & Analytics who can scale our data analytics capabilities and drive technical implementations to collect data efficiently across various products and funnels within the business; building a world-class data team and contributing to the growth and success of the business. 

As Director of Data & Analytics you are a true leader and will drive your department towards improving all of the ways we acquire, store, manage, share and use our data. Whilst ensuring the team remains aligned with the overall company vision and strategy. 

Keeping the focus on the quality and availability of our products to enable exponential growth of our customer base is what you stand for. With your skills, experience, and vision you’ll have a huge impact on MessageBird’s business and together we will change the way the world communicates. 

What you’ll do

  • Lead and grow the data team within the Engineering organization
  • Work with different stakeholders to ensure they have access to the Data they need to make strategic business decisions
  • Collaborate on roadmaps with Product Managers, Principals and Tech Leads to ensure the team has clear strategy on how to use Data to make decisions
  • Work with the team to set the technical foundation for future data products to be built
  • Guide the team to build a standard way to collect and transform data from different sources and combine them into a single warehouse that represents the data uniformly as a single source of truth
  • Set the right balance between finding opportunities for the team to learn/improve, and achieving goals on time.
  • Set goals and directions for teams and team members, based on top-down goals & objectives and track progress against them.
  • Act as hiring manager for your Tribe, identifying and recruiting talent.

What you’ll bring

  • 5+ years experience in a senior leadership position managing a data & analytics team
  • Proven experience building a successful Data Organization and shaping a data-driven culture; ideally within the SaaS space
  • Proven experience on driving product development and optimization through data and experimentation (a/b testing); ideally within the SaaS space
  • Ability to distil complex issues into structured frameworks and concrete action plans.
  • Highly analytical with the ability to translate between strategic business decisions and their quantitative implications.
  • Thinks critically and objectively; has excellent problem-solving skills and the ability to make quick decisions based on business demands.
  • Detail-oriented with great organisational skills, comfortable with ambiguity.
  • Excellent communication and interpersonal skills, ability to be personable yet persistent.
  • Highly entrepreneurial and comfortable working in a fast-paced environment with minimal guidance
  • Fluent in written and spoken English

Psst … some added perks

  • Top-notch work equipment (including Bose headphones!)
  • Free lunch and healthy snacks, every day. Yup, you read that right!
  • Friday after-work drinks at the office
  • MessageBird swag to keep you well-dressed
  • Weekly kickboxing, pilates and boot camp sessions on our rooftop
  • Company and team outings (from dinners and paintball to gaming and movie nights — and everything in between)
  • A swanky new, spacious office with a ping pong table and gaming systems galore
  • A team of (fast-)forward-thinking, talented and fun colleagues from more than 50 countries!

If you think you’re a match for this role and can bring some great skills to the MessageBird team, please apply! We’re excited to get to know you.