Work with Gamechangers

Technical Support Specialist - APAC at MessageBird
Singapore City, SG

About us

MessageBird is transforming the communications landscape as one of the fastest-growing software companies in the world. Our cloud communications platform makes it possible for businesses to instantly connect with over 7 billion phones globally, allowing them to speak with their customers in the same ways they talk to their friends.

Our suite provides access to all major messaging channels, from SMS and Voice to WeChat, Messenger, Facebook, WhatsApp and more. We provide out-of-the-box solutions with our own applications like Inbox and Flow Builder, plus a robust set of APIs that simplify workflows and automation.

With over 20,000 customers — including some of the world’s biggest brands like Facebook, Deliveroo, Uber and WhatsApp — it’s likely that you’ve benefited from MessageBird’s omnichannel technology at some point. For small and mid-sized businesses, we also offer support and solutions through an Online Self-Serve (OSS) dashboard.

Our global team is a powerhouse of 350+ employees, who work across eight international offices. We are excited that you're here and interested to #jointhenest

How we work

We work fast, grow fast, and build fast. Life at MessageBird moves in fast-forward motion. We’re a team that focuses on making an impact — right from day one. We are go-getters, industry leaders, and dreamers. Risk takers. Roll-up-your-sleeves-and-make-it-happen kind of people. We thrive on transparency, and we value solution-minded attitudes.

We are all driven by one ethos: Get Shit Done. We love shaping things together and leveraging different perspectives, because that makes our products better. Our Birds are empowered with freedom and opportunity; in return, we expect honesty, courage, and agility. We own our work, and sometimes we fail. And then we get back up and cross the finish line — together as a team. Sound refreshing? We think so, too.

The Role: Technical Support Specialist

Our colleagues in Customer Support have a curious mind and love puzzles; whether that entails technical troubleshooting and debugging of API calls, or making our Product offering fit the customer’s needs, whilst navigating around an ever-changing global telco landscape. 

We hope you’re tenacious in understanding the ins and outs of the cases you handle, while you’re also getting stuff done with stakeholders to solve that one tricky issue for your customer. You are comfortable stepping outside of your comfort zone to learn something new and have a good dose of initiative and opinion to make your own decisions (and in turn help us make good ones too.) Striving for the highest customer satisfaction comes naturally to you and being a part of a global team that shares a customer-first mindset only motivates you more. With this mentality, you are set to become a cornerstone of maintaining the MessageBird culture.

What you’ll do

  • You are the voice of the company, and interact with our customers in a friendly, professional and personal way.
  • You can proactively find the cause of any problem our customers are facing and fix it for them
  • You will work with other colleagues to continuously improve the customer experience when using of our products

What you’ll bring

  • You look beyond a customer’s immediate needs and have a minimum of 2 years of experience doing this.
  • You can identify where information is missing and know how to get it
  • You have technical aptitude and can relay more complex technical concepts in simplified terms
  • You are available to work full time.
  • You are available for a maximum of 2 evenings per week and 2 weekend days per 4 weeks.
  • Must have full working rights to work in Singapore. Please only apply if you meet this requirement 

Psst … some added perks

  • Top-notch work equipment (including Bose headphones!)
  • Free lunch and healthy snacks, every day. Yup, you read that right!
  • Friday after-work drinks at the office
  • MessageBird swag to keep you well-dressed
  • Weekly kickboxing, pilates and boot camp sessions 
  • Company and team outings (from dinners and paintball to gaming and movie nights — and everything in between)
  • A team of (fast-)forward-thinking, talented and fun colleagues from more than 50 countries!

If you think you’re a match for this role