Work with Gamechangers

Support Engineer at Aiven
Berlin, DE

Description

Headquartered in Helsinki with offices in Berlin, Sydney and Toronto, Aiven provides managed open-source data technologies, such as PostgreSQL, Kafka and M3, on all major clouds. We have raised $150M in VC funding to date and are backed by world-class investors including Atomico, IVP and Earlybird Venture Capital, among others. We plan to invest this funding back into open source.

Our roots are in open source. The services we provide are based on best-in-class open source data technologies. We are establishing the Open-Source Office that will coordinate and increase our contributions to the open source community.

Through Aiven, developers can do what they do best: create applications. Meanwhile, we do what we do best; manage cloud data infrastructure. We enable our customers to drive business results from open source resulting in true transformations far beyond their own backyards.

We have offices in Helsinki and Berlin, additionally we are hiring for this position remotely in Finland and Germany as well.

 

About the role:

We are looking for a Support Engineer who is interested in solving complex technical problems, working directly with customers, Python programming, and properly structured cloud infrastructure. If you want to be a part of our Global Tech Ops Team and contribute to a very well funded scale-up company, we want to hear from you!

This position is a combination of problem solving and direct customer interaction. We are looking for Support Engineers to help our customers use our platform, which turns the best open source technologies into frustration-free cloud services. Our customers are primarily developers with a good understanding of technology, and, along with our entire development team, you will be helping them succeed using Aiven services.

Requirements

  • Customer support: triage, driving support cases to closure, escalation to other teams
  • Work with complex open source databases such as PostgreSQL, MySQL, InfluxDB, Redis, as well as other open source data technologies like Kafka, Elasticsearch, Cassandra and Grafana
  • Troubleshoot and resolve technical issues with help from the product and operations teams
  • Maintaining internal and external product knowledge bases
  • Provide feedback to Aiven sales and product development teams
  • Develop internal tools to improve our customer support experience

Benefits

A fast growing cloud open source tech company offering:

  • large variety of opportunities to develop and progress your career in multiple directions
  • diverse and international working environment
  • extra remuneration for open-source contributions
  • participation in employee stock option plan
  • flexible working hours and remote working flexibility
  • relocation package
  • mobile phone of your choice and subscription

Multiple additional perks and benefits including:

  • Aiven Library - books of your choice to widen your knowledge
  • German and Finnish language courses
  • Urban Sports Club membership
  • modern and spacy office in the centre of Berlin (Prenzlauer Berg)
  • office snacks, soft drinks, treats and fruits
  • company sponsored events

Please note that benefits and perks may slightly differ depending on location.

 

You will be part of a highly-skilled, tight-knit team, making your contribution essential to what is becoming a great success story. If you’re interested, send us your application along with a link to your GitHub profile.

Aiven provides equal employment opportunities to all employees and applicants for employment without regard to age, gender identity, national or ethnic origin, religion, sexual orientation, physical and mental ability, marital and family status or without regard to any other similar personal attributes.

Aiven complies with applicable local laws governing non-discrimination in employment in every location in which the company operates. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, training and any other terms and conditions related to employment.