Customer Service Specialist - German at Omio
Berlin, DE
Communicate between travellers, Omio and, in certain cases, our transport providers
Be the first point of contact for travellers across multiple channels (email, phone, social media) for any inquiries related to their travel plans (e.g. questions about payments and modifying bookings, handling requests and complaints)
Deliver and maintain a high level of service and customer satisfaction
Support your team as the company grows and expands to different markets
What you bring to the table
You are a talented communicator and natural problem solver
You speak Spanish and English fluently
You like taking ownership of cases and are passionate about helping customers
You are well organised with a constant drive to optimise the way you work
You already have experience in customer service or customer facing roles.
What’s in it for you? #LifeatOmio
An attractive salary and benefits package
Annual travel allowance to fund your trips and adventures
An educational budget for courses or workshops to help you gain even more skills
Catered weekly lunches and monthly social events
Subsidised Urban Sports Club membership
A diverse team of more than 45 nationalities
We encourage you to apply even if you’re still developing some of these skills! We value diversity and welcome all applicants regardless of ethnicity, religion, national origin, sexual orientation, gender identity, age or disability. 
Intrigued? Apply here in English.