Work with Gamechangers

Marketing Operations Associate at Zapp
Paris, FR

Zapp is building the future of convenience with a full stack approach to on-demand essential items, 24/7, delivered in minutes. Customer obsession is at the heart of everything we do, and from founders to riders we are relentlessly focused on delighting our customers. We are backed by the world's leading investors and our team has scale-up and exit experience at companies such as Amazon, Jumia, Deliveroo, Tesco, Stuart and Just Eat. If you’re ready to help build the world’s most customer-focused company, get in touch.

We are looking for a detail oriented Marketing Operations Associate who’s excited to join our team. You will be responsible for creating, improving and maintaining all front end content on our customer facing app. Your duties will also include monitoring app traffic and metrics to continuously improve our customer journey, and work closely with outsourcing partners to scale our processes constantly. You’ll collaborate with people from across Zapp such as copywriters, graphic designers, the catalogue team, procurement and tech; to create an overall excellent customer experience.

You should perform well under deadlines and be detail-oriented. Ultimately, you are responsible for what our customers see on our app and making sure it’s up-to-date, correct and conveys a delightful and consistent brand experience at all times.

Responsibilities

  • Collaborate with teams from across the company to plan and develop product descriptions, app content, style and layout
  • Edit, proofread and improve writers’ descriptions
  • Ensure visual brand consistency
  • Ensure compliance with law (e.g. copyright and data protection)
  • Upload and update all relevant content to our app at the right time in the right format to maximise customer engagement and consistency
  • Stay up-to-date with our content calendar, and generate new collection ideas to draw audience’s attention
  • Manage third-party service providers

Requirements

  • 1-3 years of work experience in a detailed oriented job
  • Excellent writing skills in English
  • Attention to detail
  • Impeccable organizational and time-management skills
  • Desired but not essential: Experience with data analysis in Excel and/or Google Sheets; webstores like Magento, Demandware, Shopify, Squarespace; working knowledge of HTML
  • University degree

Benefits

  • Competitive salary & equity package
  • Spend your monthly wellbeing allowance on things that really matter to you ⁠— via our Juno benefits programme. This can be anything from veggie boxes, to indoor plants, tax advice and much more
  • Make use of our home office allowance for office supplies
  • Benefit from our monthly Zapp order allowance
  • Be part of a fast-growing company and a super motivated team

 

At Zapp we embrace diversity. We are committed to creating an inclusive and supportive work environment. We firmly believe that a variety of backgrounds & perspectives make our team stronger and brings our product closer to the customer.

As an Equal Opportunity Employer, we make all employment decisions without regard to age, national origin, race, ethnicity, religion, creed, gender, sexual orientation, disability, veteran status, or any other characteristic protected by law.