Work with Gamechangers

People Operations Manager at Zapp
London, GB / England, GB

Zapp is building the future of convenience with a full stack approach to on-demand essential items, 24/7, delivered in minutes. Customer obsession is at the heart of everything we do, and from founders to riders we are relentlessly focused on delighting our customers. We are backed by the world's leading investors and our team has scale-up and exit experience at companies such as Amazon, Jumia, Deliveroo, Tesco, Stuart and Just Eat. If you’re ready to help build the world’s most customer-focused company, get in touch.

We are looking for an People Operations Manager to oversee all functions of our People & Organisation department and provide support to our employees. People Operations Manager responsibilities include putting together offer letters and employee contracts, implementing new company policies and maintaining internal HR systems. You will lead all relevant processes of employees: from onboarding and reviews to offboarding. To be successful in this role, you should have relevant work experience in HR or People Ops in a fast-paced environment. Ultimately, you will ensure our People and Org initiatives run smoothly, contribute to a healthy and happy work environment and are consistently improved and updated.



  • Monitor internal HR systems and databases
  • Own the employee lifecycle end-to-end
  • Design, improve and implement company policies and HR processes
  • Monitor key HR metrics and create reports for our weekly business reviews
  • Track adherence to company rules e.g. ensure execution of reviews
  • Implement great cultural initiatives that delight our people and enforce Zapp’s leadership principles
  • Act as a consultant to managers and staff regarding policies and procedures
  • Address employees’ queries (e.g. on compensation and labour regulations)


  • Proven work experience in HR or people operations
  • Good knowledge of labor law and preparing contracts
  • Hands-on experience with Human Resources Information Systems
  • Ability to develop clear and fair company policies
  • Min. CIPD level 3 certification and/or Bachelor’s Degree in HR
  • A passion for elevating the employee lifecycle experience
  • Excellent analytical and decision-making abilities
  • Excellent written and verbal skills
  • Bachelor's Degree from a top university is a plus


  • Competitive salary & equity package
  • Enjoy 25 days holiday per year (plus all bank holidays)
  • Spend your monthly wellbeing allowance on things that really matter to you ⁠— via our Juno benefits programme. This can be anything from veggie boxes, to indoor plants, tax advice and much more
  • Private health insurance
  • Extended sick pay and maternity / paternity leave pay
  • We will contribute 3% to your pension
  • Make use of our home office allowance for office supplies
  • Benefit from our monthly Zapp order allowance
  • Be part of a fast-growing company and a super motivated team


At Zapp we embrace diversity. We are committed to creating an inclusive and supportive work environment. We firmly believe that a variety of backgrounds & perspectives make our team stronger and brings our product closer to the customer.

As an Equal Opportunity Employer, we make all employment decisions without regard to age, national origin, race, ethnicity, religion, creed, gender, sexual orientation, disability, veteran status, or any other characteristic protected by law.