Customer Success Associate at Zocdoc
Remote

Our Mission
Zocdoc is the tech company at the beginning of a better healthcare experience. Every day, we are driven by our mission to give power to the patient, building products and services that simplify and streamline the overall healthcare journey for patients and providers, delivering the modern healthcare experience they expect and deserve.

Healthcare moves slow. We move fast. Patients deserve speed and convenience. 

 

The safety and health of our employees is our top priority.  As such, our return to office plan will follow a phased approach, working towards a hybrid model. Starting September 13 until the end of the year, our hybrid model will consist of two encouraged in-office days (Wednesday & Thursday); there will not be any mandatory return to office in 2021. Learn more about our return to office philosophy and plans here!

Your impact on our mission
As a Customer Success Associate, you will be the driving force in helping our doctors maximize their experience on Zocdoc. In this role, you will work directly with clients and internal teams with focus on increasing LTV through the clients’ onboarding experience. A successful candidate will first learn the ins and outs of the Zocdoc product, as well as the process by which we engage and onboard our recently-closed practices. From there, you will improve your efficiency in getting providers as well-set up as possible. You will then develop your influencing skills, focusing on driving feature adoption and increasing the stickiness of our services within a practice. Once you have mastered those skills, you will position yourself to advance within the existing business organization and into the Account Management Team.

You’ll enjoy this role if you are…

  • Passionate about educating and supporting providers
  • Comfortable working remotely, and a strong believer in individual accountability
  • Intellectually curious and looking to develop and grow provider and user success
  • Enthusiastic about working in a diverse and supportive team environment
  • Motivated self-starter with problem solving and issue resolution skills

Your day to day is...

  • Working closely with local sales and client operations teams to onboard new practices
  • Being an expert on product in Zocdoc and training customers and their teams on best practices to be successful
  • Efficiently managing time to focus on essential activities to ensure customer success on Zocdoc
  • Proactively identifying and resolving issues that could affect customer satisfaction and loyalty
  • Optimizing customer accounts by improving engagement, adoption, and overall realized value
  • Making recommendations to customers on different ways to increase adoption and patient bookings

You’ll be successful in this role if you have…

  • Top notch customer service skills
  • Experience in a customer success, customer service, or post-sales team is a plus
  • 1-2 years professional experience or recent grad with demonstrated academic success and relevant extracurriculars/internships
  • Stellar communication and interpersonal skills
  • Strong attention to detail, highly organized, and a quick, curious learner
  • Ability to think on your feet and thrive in a dynamic, start-up environment

Benefits

  • Competitive PTO
  • 100% paid employee health benefit options
  • Parental leave
  • Cell phone reimbursement
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