ES - Service Coordinator at Jobandtalent
Madrid, ES
Who we are
 
Jobandtalent’s mission is to improve the employability of millions of workers in the job market. We have created a managed marketplace that connects temporary workers with leading companies with the vision that technology and the use of data is the key leverage to disrupting the temporary labour market.
To make this a reality, we have created a platform that makes the job market more transparent and liquid. Our platform digitises all recruitment processes (selection, screening, hiring, clocking, payroll...), simplifying them and generating data to improve the matching between workers and companies. We group available job offers and employment procedures so that workers can always get the right job offers and be permanently employed through Jobandtalent.
 
This way, workers can gain long term job stability because as a marketplace, we can continuously offer them job opportunities and improve their work experience as we focus on the best possible experience for them (competitive compensation, getting paid on time, employee benefits…). On the flip side, companies can access a flexible and high-quality workforce as Jobandtalent’s technology and data allows them to find the best workers (more productive, less turnover...) and manage them in an optimal way.
 
About us 
 
We are headquartered in Madrid, where Jobandtalent was founded in 2009. Since then, it has been financed by world-leading capital entities such as Softbank, Atomico, SEEK or Blackrock, becoming one of the most valued Spanish startups internationally with current revenues of over 1,000 million euros per year and recognized by FT as Europe’s 10th fastest growing startup last year.
 
Behind our technology platform that employs hundreds of thousands of workers in great companies like Amazon, XPO, Walmart, P&G or H&M, we have a team of more than 1000 employees distributed in offices in the United Kingdom, France, Spain, Portugal, Germany, Sweden, Mexico and Colombia. Our plan is to continue growing such markets as we launch operations in new countries (up to 20 by 2025). And, to ensure the success of said plan we rely on self-driven and highly motivated individuals that want to help us take Jobandtalent to the next level.
 
The position
 
As a Service Coordinator you will be tasked with ensuring that we offer the best possible service to our clients. Your goal will be to deliver an excellent service to the customer and improve the  processes across all the company’s operations, to extract and implement creative solutions to our clients’ needs. 
Your daily tasks will consist on providing the best service to the customer using the data, developing insights and reports and improving the service levels. You will be responsible for ensuring that your clients receive accurate and fast responses to all their questions, complaints and suggestions. You will ensure that the client needs are correctly passed to internal teams such as recruiting, legal, admin...etc.  

Responsibilities

    • Direct contact with clients and selection team to align the objectives.
    • Foresee the incorporation needs of the assigned clients and implement the actions to successfully fill the vacancies.
    • Coordinate with the marketing team the needs of recruitment.
    • Measure the performance of the processes using the appropriate systems, tools and techniques.
    • Realisation and presentation of reports on progress, as well as incidents and solutions.
    • Implement and manage the change when necessary to meet the results of the project. Minimize any risk that may arise within the selection process.
    • Supports overall the recruiting process of the key account. 
    • Tracks the processes to accomplish the client's needs.
    • Leads the communication with the client to develop a structured process.
    • Foresee the incorporation needs of the assigned clients and implement the actions to successfully fill the vacancies.
    • Monitoring of tasks by the selection team.

Requirements and skills

    • Business or HR Bachelor’s Degree ( cherry on the cake if you come from engineering, economics...).
    • >2 years of related working experience in staffing industry, management consultant  or training program in a top company
    • Passion for customer service and a customer centric mindset
    • Very good usage of Excel, able to define reports and understand the metrics.
    • Excellent verbal and written communication skills; ability to communicate effectively with different levels of management, as well as the business and technical communities.
    • Self-starter and a high degree of motivation to go above and beyond the task at hand.
    • Creativity and strategic thinking necessary to master both the daily hands-on analysis and the big picture reporting strategy.

What we offer

    • The chance to make an impact in one of the fastest-growing start-up companies in Europe
    • Develop your career working in a super exciting environment with a great working atmosphere, international work environment with an international and multidisciplinary team
    • Possibility of working remotely
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