UK - IT Technical Services Manager at Jobandtalent
Walsall, GB
Who we are
 
Jobandtalent’s mission is to improve the employability of millions of workers in the job market. We have created a managed marketplace that connects temporary workers with leading companies with the vision that technology and the use of data is the key leverage to disrupting the temporary labour market.
To make this a reality, we have created a platform that makes the job market more transparent and liquid. Our platform digitises all recruitment processes (selection, screening, hiring, clocking, payroll...), simplifying them and generating data to improve the matching between workers and companies. We group available job offers and employment procedures so that workers can always get the right job offers and be permanently employed through Jobandtalent.
 
This way, workers can gain long term job stability because as a marketplace, we can continuously offer them job opportunities and improve their work experience as we focus on the best possible experience for them (competitive compensation, getting paid on time, employee benefits…). On the flip side, companies can access a flexible and high-quality workforce as Jobandtalent’s technology and data allows them to find the best workers (more productive, less turnover...) and manage them in an optimal way.
 
About us 
 
We are headquartered in Madrid, where Jobandtalent was founded in 2009. Since then, it has been financed by world-leading capital entities such as Softbank, Atomico, SEEK or Blackrock, becoming one of the most valued Spanish startups internationally with current revenues of over 1,000 million euros per year and recognized by FT as Europe’s 10th fastest growing startup last year.
 
Behind our technology platform that employs hundreds of thousands of workers in great companies like Amazon, XPO, Walmart, P&G or H&M, we have a team of more than 1000 employees distributed in offices in the United Kingdom, France, Spain, Portugal, Germany, Sweden, Mexico and Colombia. Our plan is to continue growing such markets as we launch operations in new countries (up to 20 by 2025). And, to ensure the success of said plan we rely on self-driven and highly motivated individuals that want to help us take Jobandtalent to the next level.
 
The position
 
As an IT Technical Services Manager you will be tasked with ensuring that we offer the best possible service to our teams. Your goal will be to provide and manage a quality and responsive service across The Staffing Group Ltd/Jobandtalent UK Ltd by providing IT Technical support to the whole business within the UK.

Responsibilities

    • To provide and manage a quality and responsive service across The Staffing Group Ltd/Jobandtalent UK Ltd by providing IT Technical support to the whole business within the UK. 
    • The role requires a flexible attitude to the duties that are required, with responsibility for covering absence and holiday and out of hours support.
    • The successful candidate must have the ability to multitask, adapt to and perform successfully in a fast-paced diverse environment.
    • Responsible for maintaining sites servers and desktops.
    • Responsible for the diagnosing and suitable resolution of IT issues, installing new equipment and providing technical level 2 support. 
    • With over 450 users throughout our network, you will handle day-to-day operational issues (desktop / server / network infrastructure) and new site installations. 
    • You will also be involved in the planning and performing of system upgrades, imaging, anti-virus and installations of workstations, servers and peripherals. 
    • Providing remote support to users either remotely and over the telephone
    • Administration of Avaya Telephone Systems.
    • Administration of Sonic Firewalls and other VPN Appliances.
    • Handle all procurement requests for the dept
    • Project manage any upgrades and new site openings
    • Management of UK IT team
    • Ensuring all IT tickets into helpdesks are dealt with in a timely manner in accordance with SLA
    • Act as primary communicator with all 3rd parties such as (network, telephony, internet and hardware suppliers)
    • Play a key role in tenders for larger projects such as hardware and software updates 
    • Ensure keep abreast of and remain up to date with latest technology trends to ensure the network is protected and secure
    • Identify any potential security concerns and mitigate the risks to the network

A successful candidate will have

    • Strong interpersonal skills, and have experience and knowledge of the following:
    • Windows 7/Windows 10
    • Windows 2008/2012/2016/2019 Server and Active Directory including group policies.
    • Microsoft Exchange Server 2010.
    • Microsoft 365
    • Google Admin
    • Microsoft IIS Server.
    • Administering Microsoft SQL Server.
    • Kaspersky Security Centre Administration.
    • Encryption / WSUS.
    • Local and wide area network technologies routing and firewalls including knowledge of DNS and DHCP.
    • Previous experience of Storage Area Networks and VMware ESX Server would be an advantage.
    • The successful candidate will have a hands-on approach to day-to-day requests from sites and departments.
    • Must hold a full and clean UK drivers licence

What we offer

      • The chance to make an impact in one of the fastest growing start-up companies in Europe.
      • A global team formed by dynamic, highly skilled and ambitious people.
      • A competitive salary + variable compensation
      • Remote & Flexible working hours
      • Birtholiday - Paid Day off for your Birthday
      • Cycle to work scheme
      • Pension scheme contribution
      •  Private Medical Insurance with Vitality*
      •  Employee Assistance Programme provided by Vitality*
(*Upon completion of probation period)
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