Work with Gamechangers

Ad Quality Operations Analyst at SmartNews
San Francisco, CA, US

News can change the world, save lives, and bring us all closer together through empathy and understanding - but not if it isn’t read. Out of the hundreds of millions of articles and posts, how do we deliver the information that matters the most? How do we avoid the filter bubble of personalization and widen people’s interests and knowledge?

SmartNews is creating an entirely new model for the news industry. Our mission is to evaluate (in real-time) what makes a quality story and deliver the stories that matter to people who need it. Founded in Tokyo in 2012, SmartNews has become the go-to source of news for users around the world.

Responsibilities

  • Manage end-to-end Ad Quality Assurance operations
  • Build operational process from scratch and improve tools with product team
  • Build readiness program and educate operators
  • Drive quality control and workforce management based on data analysis
  • Lead proactive collaboration with sales, product, and stakeholders

Requirements

  • Experience in Ad Quality Assurance or contents moderation
  • Supervise for multiple operators
  • Experience in building new operations from scratch
  • Experience in leading and achieving KPI improvements throughout the year
  • Experience in collaborating with product/engineer team for tool & process development
  • Growth mindset and self -starter with strong operational and analytical skills

Nice to Haves

  • 2+ years in People Management
  • 2+ years in Vendor Management
  • Experience in managing Internet advertising at an agency
  • Experience in designing ad policy and guideline
  • Multi-cultural background and intermediate Japanese language skills

Benefits

  • Equity included
  • 100% medical, dental and vision insurance coverage (for self and family)
  • 401(k) matching program
  • Benefit plan with monthly allowances
  • Free lunch, snacks, drinks at the office
  • Pet friendly office