Work with Gamechangers

Manager, Ad Quality Operations at SmartNews
San Francisco, CA, US

News can change the world, save lives, and bring us all closer together through empathy and understanding - but not if it isn’t read. Out of the hundreds of millions of articles and posts, how do we deliver the information that matters the most? How do we avoid the filter bubble of personalization and widen people’s interests and knowledge?

SmartNews is creating an entirely new model for the news industry. Our mission is to evaluate (in real-time) what makes a quality story and deliver the stories that matter to people who need it. Founded in Tokyo in 2012, SmartNews has become the go-to source of news for users around the world.

We are looking for an experienced Ad Quality Operations Manager who will be responsible for building an excellent team, focusing on Ad Quality Assurance operations, which is a part of the advertising business model. You will drive impact as a player to contribute to the acceleration of our business.

Responsibilities

  • Manage end-to-end Ad Quality Assurance operations
  • Develop and execute the organization's strategy and annual roadmap
  • Build a scalable team from scratch and develop strong operators
  • Drive quality control and workforce management based on data analysis
  • Lead proactive collaboration with sales, product, and stakeholders

Requirements

  • Experience in Ad Quality Assurance or contents moderation
  • Supervise for multiple operators
  • Experience in building new operations from scratch
  • Experience in leading and achieving KPI improvements throughout the year
  • Experience in collaborating with product/engineer team for tool & process development
  • 3+ years in People Management
  • 3+ years in Vendor Management
  • Growth Mind Set / Self Starter / Strong operational and analytical skills

Nice to Haves

  • Experience in managing Internet advertising at an agency
  • Experience in designing ad policy and guideline
  • Vendor Management (offshore)
  • Multi-cultural background and intermediate Japanese language skills

Benefits

  • Equity included
  • 100% medical, dental and vision insurance coverage (for self and family)
  • 401(k) matching program
  • Benefit plan with monthly allowances
  • Free lunch, snacks, drinks at the office
  • Pet friendly office