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MX - Service Manager


Mexico City, MX

  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Industry: Digital Work
  • Post Date: 01/23/2023
  • Website:
  • Company Address: Paseo de la Castellana 93, 4º, Madrid, ES, 28046
  • Salary Range: $50,000 - $150,000

About Jobandtalent

Jobandtalent is the world's leading digital temp staffing marketplace. Our on-demand staffing platform aims to tear down all the barriers to job search and hiring, and make the increasing flexibility of the labour market beneficial for businesses and workers alike. We believe we can play a key role in reducing unemployment and putting workers in control of their livelihoods, while also giving businesses a platform to grow and flourish.

Job Description

About us
Jobandtalent connects good people with endless opportunities. We created a revolutionary staffing platform that seamlessly matches workers with growing companies. Jobandtalent is the world’s largest and most successful job platform, with the highest NPS in the industry and having placed over 100,000 jobseekers so far. 
At the heart of our on-demand job platform is the data-driven job matching technology, which tears down the barriers to job searching and hiring. Jobandtalent radically simplifies hiring processes so that workers are supplied a steady flow of job opportunities. International companies like DHL, FedEx, eBay, P&G, IKEA, Gorillas, and Just Eat have put their growth into the trusted hands of our people.  
Jobandtalent is currently valued at $2.4 billion and is backed by leading investors including SoftBank, Kinnevik, Atomico and BlackRock. With a growth rate of 130% and $1 billion in revenue last year, Jobandtalent is the 10th fastest growing startup in Europe 2021.
Who we are
Work, work, work. At Jobandtalent, we don’t get tired of hearing all about it. That’s because we are set out on a mission to increase the employability of millions and want to put people square back at the center of employment - a mission we believe is pretty cool to be a part of.  
Headquartered in sunny Madrid, Spain, but home to the world, we are a remote-first company operating in 9+ markets across Europe and the Americas - with ambitious plans for further expansion. We need a passionate team to revolutionize the employment market with us. If you want to help us work on the future of work, keep scrolling; your next adventure awaits!
As a Service Manager, you will be tasked to ensure that we offer the best possible service to our clients. Your goal will be to analyze the processes across all the company’s operations, to extract and implement creative solutions to our clients’ needs. Your daily tasks will consist of understanding the data, developing insights and reports, and improving the service levels.


    • Collaborate with all teams involved in the sales process to maximize the benefit.
    • Direct contact with clients and selection team to align the objectives.
    • Foresee the incorporation needs of the assigned clients and implement the actions to
    • successfully fill the vacancies.
    • Coordinate with the recruitment team the needs of our customers.
    • Define and optimize the necessary tools for the optimization of the recruitment and selection process.
    • Measure the performance of the processes using the appropriate systems, tools and techniques to improve the achievement processes of the objectives set by the client and by Jobandtalent.
    • Development and presentation of reports on progress, as well as incidents and solutions.
    • Implement and manage the change when necessary to meet the results of the project.
    • Minimize any risk that may arise within the selection process.

A successful candidate will have

    • Bachelor’s Degree in engineering or B.A.
    • +3 years of related working experience in management consultant or training program in
    • a top company or Project Manager role in logistics, industry, among others.
    • Very good knowledge of Excel, able to define reports and understand the metrics.
    • Excellent verbal and written communication skills; ability to communicate effectively with
    • different levels of management, as well as the business and technical communities.
    • Self-starter and a high degree of motivation to go above and beyond the task at hand.
    • Exceptional problem-solving skills; demonstrated the ability to structure complex problems and develop creative reporting solutions.
    • Creativity and strategic thinking are necessary to master both the daily hands-on analysis and
    • the big picture reporting strategy.

What we offer

    • The chance to make an impact in one of the fastest-growing start-up companies in Europe.
    • Develop your career working in a super exciting environment with a great working atmosphere, international work environment with an international and multidisciplinary team.
    • Benefits above the law.
    • Competitive salary.
Not looking for free fruit? Good, we offer much more:
Purpose: Make an impact in one of the fastest-growing scale-up companies in Europe and develop your career while working alongside an international, diverse and multidisciplinary team. Our exhilarating working environment gives you a seat at the table that's transforming the employment market
Pay: With financial recognition ingrained into our company philosophy, we offer our employees highly competitive salaries. Your performance and salary are reviewed regularly. With our ESOP (Employee Stock Option Plan) you can benefit from our skyrocket growth (program available only for selected positions). 
Place: Being headquartered in Madrid but at home in the world, we let you work wherever you please and thrive. Even though an average 7,5 hours of Spanish sunshine a day seems pretty ideal, we are a remote-first company. We provide all the technical equipment you need to do your job, and hold regular team camps across Europe where you can meet your colleagues IRL
Play: We offer complimentary learning and development opportunities, such as an annual personal learning budget of 1,000€, as well as language classes for English, Spanish, German, Italian and French. It’s like an open bar, but better
Pace: Stagnation is boring. We believe every year gives us 52 opportunities to try something new and challenge yourself. With Jobandtalent you will be growing with us, at rocket speed 
Prop Up: We won’t leave you standing in the rain. That’s why we help you put your mind at ease and offer free emotional and psychological guidance with Therapy Chat because, well, we care about mental health. We also support European Visa Sponsorships

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