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FR - Account Coordinator



  • Job Type: Full-Time
  • Function: Sales
  • Industry: Digital Work
  • Post Date: 01/23/2023
  • Website:
  • Company Address: Paseo de la Castellana 93, 4º, Madrid, ES, 28046
  • Salary Range: $50,000 - $150,000

About Jobandtalent

Jobandtalent is the world's leading digital temp staffing marketplace. Our on-demand staffing platform aims to tear down all the barriers to job search and hiring, and make the increasing flexibility of the labour market beneficial for businesses and workers alike. We believe we can play a key role in reducing unemployment and putting workers in control of their livelihoods, while also giving businesses a platform to grow and flourish.

Job Description

Jobandtalent connects good people with endless opportunities. We created a revolutionary staffing platform that seamlessly matches workers with growing companies. Jobandtalent is the world’s largest and most successful job platform, with the highest NPS in the industry and having placed over 100,000 jobseekers so far. 
At the heart of our on-demand job platform is the data-driven job matching technology, which tears down the barriers to job searching and hiring. Jobandtalent radically simplifies hiring processes so that workers are supplied a steady flow of job opportunities. International companies like DHL, FedEx, eBay, P&G, IKEA, Gorillas, and Just Eat have put their growth into the trusted hands of our people.  
Jobandtalent is currently valued at $2.4 billion and is backed by leading investors including SoftBank, Kinnevik, Atomico and BlackRock. With a growth rate of 130% and $1 billion in revenue last year, Jobandtalent is the 10th fastest growing startup in Europe 2021.
Who we are
Work, work, work. At Jobandtalent, we don’t get tired of hearing all about it. That’s because we are set out on a mission to increase the employability of millions and want to put people square back at the center of employment - a mission we believe is pretty cool to be a part of.  
Headquartered in sunny Madrid, Spain, but home to the world, we are a remote-first company operating in 9+ markets across Europe and the Americas - with ambitious plans for further expansion. We need a passionate team to revolutionize the employment market with us. If you want to help us work on the future of work, keep scrolling; your next adventure awaits!
En tant qu'Account Coordinator, vous reportez directement à votre Account Manager et serez en charge de vous assurer que nous offrons le meilleur service à nos clients avec l’aide de votre équipe.
● Être le/la représentant(e) direct(e) de Jobandtalent auprès de nos clients en local / Garant(e) de la marque employeur Jobandtalent,
● Manager une équipe de recruteurs en pool et/ou en on-site voire d’on-site coordinator,
● Être garant(e) de la qualité de service au sein de son portefeuille clients,
● Assurer le suivi commercial de son portefeuille clients et ainsi augmenter ses parts de marché pour atteindre ses objectifs de croissance de chiffre d’affaires,
● Créer les fiches clients à partir des informations transmises via Salesforce et/ou des EAE
● Déployer les accords-cadres de son portefeuille clients en accord avec la stratégie définie avec son Account Manager,
● Retranscrire ses actions commerciales dans le CRM (Salesforce) à destination de son N+1,
● Mettre en place une stratégie de recrutement pour répondre à la saisonnalité des demandes clients,
● Gérer et suivre les commandes clients afin de les transmettre à son ou ses recruteurs et animer le processus de recrutement du compte clé,
● Suivre les principaux indicateurs de performance des clients et intérimaires :
○ le “Taux de couverture des demandes de recrutement ("Fill rate")
○ le “Taux d’absentéisme” ○ le “Taux de fidélisation intérimaire” (”attrition”)
○ le “Taux de départ anticipé intérimaire (“Turnover”)
○ le “net promoteur score” client et intérimaires (“NPS”)
○ le “satisfaction clients” (“CSAT”)
● Suivre les indicateurs chiffrés de son portefeuille clients ( CA, ETP, …),
● Collaborer avec l'équipe OPS centrale afin de notifier vos besoins de campagnes de Marketing en ligne pour répondre aux besoins de recrutement,
● Collaborer avec l’équipe Contrats/Paie afin de transmettre les informations clés en vue de la facturation client et paie intérimaire,
● Collaborer avec l’équipe Produit afin de définir et optimiser les outils nécessaires au recrutement et cycle de vie intérimaire,
● Être le point de contact opérationnel privilégié de vos clients partenaires afin de répondre au mieux à leurs attentes spécifiques,
● Réaliser et présenter les progrès / incidents / solutions par le biais de compte-rendus. 
● +2 ans d'expérience professionnelle dans le domaine des ressources humaines et/ou du recrutement.
● Très bonne utilisation d'Excel, capable de définir des rapports et de comprendre les métriques,
● Excellentes compétences en communication verbale et écrite ; capacité à communiquer efficacement avec différents niveaux de gestion, ainsi qu'avec les communautés commerciales et techniques,
● Esprit d'initiative et grande motivation pour aller au-delà de la tâche à accomplir.
Not looking for free fruit? Good, we offer much more:
Purpose: Make an impact in one of the fastest-growing scale-up companies in Europe and develop your career while working alongside an international, diverse and multidisciplinary team. Our exhilarating working environment gives you a seat at the table that's transforming the employment market
Pay: With financial recognition ingrained into our company philosophy, we offer our employees highly competitive salaries. Your performance and salary are reviewed regularly. With our ESOP (Employee Stock Option Plan) you can benefit from our skyrocket growth (program available only for selected positions). 
Place: Being headquartered in Madrid but at home in the world, we let you work wherever you please and thrive. Even though an average 7,5 hours of Spanish sunshine a day seems pretty ideal, we are a remote-first company. We provide all the technical equipment you need to do your job, and hold regular team camps across Europe where you can meet your colleagues IRL
Play: We offer complimentary learning and development opportunities, such as an annual personal learning budget of 1,000€, as well as language classes for English, Spanish, German, Italian and French. It’s like an open bar, but better
Pace: Stagnation is boring. We believe every year gives us 52 opportunities to try something new and challenge yourself. With Jobandtalent you will be growing with us, at rocket speed 
Prop Up: We won’t leave you standing in the rain. That’s why we help you put your mind at ease and offer free emotional and psychological guidance with Therapy Chat because, well, we care about mental health. We also support European Visa Sponsorships

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