We are looking for a driven and experienced (Senior) AI Engineer (f/m/d) to join our team in Munich. In this role, you will design and build production-grade AI systems that power deeploi’s intelligent IT workflows. You will take ownership of developing and deploying LLM-based automation solutions that reduce manual work, accelerate support processes, and enhance the experience of both our customers and internal teams.

Here are the detailed tasks:

• Design and implement LLM-based ticket classification and intent extraction pipelines for Zendesk and Intercom contexts.
• Build and maintain real-time recommendation and routing pipelines for support workflows.
• Lead prompt engineering and model fine-tuning to ensure production-quality performance.
• Develop MLOps infrastructure, including model serving, CI/CD, and monitoring for deployed systems.
• Validate impact through clear KPIs such as reduced resolution times, improved first-touch resolution, and automation efficiency.
• Integrate AI solutions with existing TypeScript/Python services and collaborate closely with support and product teams.
• Document and share best practices to scale AI capabilities across the organization and mentor engineers in applying LLM-driven solutions.

• 6+ years of experience in Software or Machine Learning Engineering.
• Proven experience building and deploying LLM or GenAI systems in production environments.
• Strong background in AI/ML engineering, solving real-world business problems at scale.
• Hands-on experience with MLOps: model deployment, CI/CD, monitoring, and observability.
• Proficiency in Python and/or TypeScript/JavaScript.
• Strong understanding of prompt engineering and fine-tuning techniques for LLMs.
• Excellent communication skills in English (C1); German is a plus.

Nice to have:

• Experience building ML/AI pipelines for ticket classification, intent extraction, or real-time recommendation systems.
• Practical experience with production-grade AI systems beyond research or prototype work.
• Familiarity with support platforms such as Zendesk or Intercom, and mapping AI-driven workflows to agent tasks.

• Be part of a small, ambitious, and fast-growing team in Munich and Berlin, backed by top European VCs like Atomico and Cherry Ventures.
• Join us in shaping the future of IT and help build the most intelligent IT Management Platform in the market.
• High impact and ownership from day one — your work will directly shape deeploi’s AI strategy.
• Attractive compensation package, including a generous share package (VSOP).
• High responsibility and ownership from day one.
• Employee benefits: public transportation ticket or Urban Sports Club, Corporate Benefits.
• Well-equipped offices in Munich and Berlin.

Make millions of people work better every day.
We seek bright brains to join the IT revolution and build Europe’s #1 IT Operating System.
deeploi was founded in 2023 and is backed by leading European investors including Atomico and Cherry Ventures to rethink how IT is done.
IT as a Service – not as a struggle: We are building an all-in-one IT platform, combined with premium support. From user on- and offboarding, to service and support, cybersecurity and device management – deeploi covers the entire scope of a company´s IT department.