We are looking for an Implementation Manager to join our Munich office: you will own the customer journey from contract signature to a clean, predictable go-live. You’ll orchestrate onboarding projects, align cross-functional teams, and ensure every customer achieves measurable value fast.

• Lead customer implementations from kickoff to go-live and define scope, milestones, and acceptance criteria.
• Drive progress tracking, stakeholder alignment, and transparent communication.
• Deliver onboarding sessions and customer enablement workshops to ensure customers understand key features and realize value early.
• Maintain implementation playbooks, checklists, and quality standards (DoR/DoD).
• Document learnings and improvement opportunities post-go-live.
• Ensure a clean transition to Customer Success at go-live.
• Confirm customer acceptance and trigger billing events.
• Provide structured feedback to Product and Engineering to improve our platform and delivery process.

• You have experience in managing projects end-to-end, coordinating between teams, and bringing structure to complex setups, ideally with exposure to SaaS, startups, or B2B tech.
• Fluent German and English skills (C1)
• Strong organizational and communication skills.
• Experience managing multiple concurrent projects with customers.
• Comfort collaborating cross-functionally (Sales, CS, Product, Engineering).
• Analytical mindset — using metrics to drive continuous improvement.
• Empathy and customer-first thinking.

• Be part of a small and rapidly growing team in Berlin and Munich with big ambitions and backed by top European VCs, like Atomico and Cherry Ventures.
• Become part of the IT revolution and help us build the most compelling IT Management Platform in the market.
• Attractive compensation package, including a generous share package (VSOP).
• High responsibility and ownership from day one.
• Employee benefits: public transportation ticket or Urban Sports Club, Corporate Benefits.
• Well-equipped offices in Munich and Berlin.

Make millions of people work better every day.
We seek bright brains to join the IT revolution and build Europe’s #1 IT Operating System.
deeploi was founded in 2023 and is backed by leading European investors including Atomico and Cherry Ventures to rethink how IT is done.
IT as a Service – not as a struggle: We are building an all-in-one IT platform, combined with premium support. From user on- and offboarding, to service and support, cybersecurity and device management – deeploi covers the entire scope of a company´s IT department.