We’re looking for Mortgage Experience team members

Habito by Monzo is making it easier than ever to get a mortgage, with cutting-edge technology and a straightforward service that puts customers in control.

We are looking for an energetic team member who is passionate in supporting customers through our online journey, either online or over the phone, which will result in them finding H.O.M.E.

More about what you’ll do:

Your role will be focused on outbound contact.

You will predominantly be proactively contacting customers to offer support and guidance through the Habito by Monzo online journey. This will be a combination of our retention database and customers who have spoken to a Mortgage Expert but not submitted a mortgage application.

Responsibilities:

• Proactively contacting customers to guide them through the online journey, with the ultimate aim of getting them to provide everything needed to have a mortgage application submitted.
• Being efficient, organised and managing numerous leads, diarising to contact customers at the appropriate time.
• Creating a best in class advice service for all customers, keeping customers fully informed throughout the process.
• Providing a 5-star customer experience throughout all interactions, putting the customer first & empathising with purpose.
• Delivering a high-quality level of communication via phone.
• Working closely with direct Ops colleagues to deliver the best results for the customer.
• Proactively addressing bottlenecks & blockers that may arise in the process
• Adhering to quality & compliance standards

The candidate will be:

• Extremely organised & proactive
• Experienced in a similar outbound contact role
• Want to work as part of a team to achieve what is best for our customer
• CeMAP or equivalent qualification (essential)
• Eager to help us disrupt the mortgage industry & continually improve

The benefits

• Competitive salary and bonus
• Remote-first working
• Flexible holiday - 25 days holiday and more if you need it! (this is team dependent)
• Enhanced maternity & paternity leave - for when you plan to start a family
• Life assurance - 4 x your annual salary
• Career progression - we help you build your career
• Contributory pension scheme - We have an ethical pension fund, but you can decide where you put your money
• 2 days paid volunteering for charity
• Work from anywhere for 2 weeks, a year

More about Habito by Monzo

You shouldn’t have to go through hell to get a mortgage. That’s why we built Habito by Monzo.

We use breakthrough technology and top tier experts to deliver the most personalised, fast and convenient way to get a mortgage today. All for free.

We don’t stop at mortgages, either. Together we’re building whole new ways of buying and owning your home. At Habito by Monzo, you’ll be a vital part of that future.

We want to hear from everyone

The creative brilliance and ingenuity at Habito by Monzo wouldn’t be possible without a diverse team bringing different perspectives, experience and skills together.

If you feel you can do the job, we’d like to hear from you, no matter what your background.

We want to foster a culture where everybody feels included, heard, and equal – regardless of age, disability, gender, marital or parental status, race, religion or belief, sex or sexual orientation.

Keeping your data safe is really important to us. Please take a look at our Candidate Data Privacy Notice:

https://monzo.com/docs/habito-candidate-privacy-notice.pdf