Fulfilment Centre Associate

Location: Central London Stores

About Zapp

Zapp is London’s leading premium convenience retail platform. Founded in 2020, our vision is to disrupt the multi-trillion dollar convenience retail market, by developing best-in-class customer-centric technology and fulfilment solutions. Zapp partners with some of the world’s leading brands to deliver an exclusive range of hand-picked products 24/7, delivered in minutes

The Role

Fulfilment Centre Associates form the backbone of our operations - they manage the picking and packing of customer orders, delivery handover to our assigned riders, all whilst ensuring accurate stock management.

In addition to playing a key role in Zapp’s operations, you’ll also enjoy a strong career path ahead of you - those who demonstrate strong performance in this position will have the opportunity to progress into a role as Shift Manager.

Responsibilities

• Picking and packing customer orders quickly, accurately and with a high level of care.

• Securing packed orders before handover to our third party riders.

• Ensuring your Zapp Store is clean and tidy at all times and that any potential hazards are dealt with safely and efficiently.

• Maintaining a high level of stock accuracy by conducting thorough stock checks.

• Checking stock availability and expiry dates whenever picking items or adding items to stock.

• Ensuring deliveries are added to stock and scanned on the system correctly.

• Investigating discrepancies and using your initiative to resolve issues.

• Helping with ad-hoc tasks when the need arises.

Skills, Experience and Attributes

• Comfortable communicating in English

• Great listening and communication skills

• Punctual with time management, with the ability to be flexible

• Proactive and able to take initiative with problem solving

• Can work at a fast pace and under pressure

• Experience of working in retail (desirable, but not essential)

• Skilled with a barcode scanner (desirable, but not essential.

Department

Central Operations