Senior Strategy & Operations Manager - Marketplaces

Location: Nine Elms, London - Full-time

We are looking for a highly driven and passionate Senior Strategy & Operations Manager to manage the third party Marketplaces business end to end. The Marketplaces business is growing at a rapid pace and we are looking for a high calibre senior individual contributor to take it to the next level. You will be at the heart of a key growth vector for the business.

You will report into the Director, Strategy & Business Operations and will take ownership of the Marketplaces P&L, operating rhythm and commercial relationships. This role requires a strong balance of commercial acumen, strategic thinking, analytical rigor and execution skills. It is well suited for someone from a commercial or strategy background wanting to make a transition into a general management or operating role.

About Zapp

Zapp is London’s leading premium convenience retail platform. Founded in 2020, our vision is to disrupt the multi-trillion dollar convenience retail market, currently dominated by major players, by developing best-in-class customer-centric technology and fulfilment solutions. Zapp partners with some of the world’s leading brands to deliver an exclusive range of hand-picked products 24/7, delivered in minutes.

Key Responsibilities

• Own the Marketplaces business end to end including delivery of top and bottom line P&L targets, effective day to day operations and robust commercial relationship.

• Develop a strategic framework for how to compete and win on Marketplaces while sustainably growing the overall business.

• Build Joint Business Plans (JBPs) and unlock opportunities to drive greater value for the business.

• Analyse performance data & generate insights to continuously optimise investments across Pricing, Advertising & Promotions.

• Partner with the internal Commercial and Technology teams to unlock new growth vectors on Marketplaces.

• Run weekly business reviews with Marketplaces to analyse results across financial, customer, operational and service metrics.

• Manage the internal weekly business reviews for Marketplaces with the Director, Strategy & Business Operations.

• Become the internal champion for Marketplaces and its broader role within the Zapp ecosystem.

Requirements

• 6+ years experience in a high standards, fast paced and outcome oriented environment.

• Understanding of platform P&L and underlying drivers.

• Strong evidence of commercial acumen and business judgement.

• High levels of analytical rigour, first principles thinking and intellectual honesty.

• Ability to think in systems and see the bigger picture.

• Effective communication, relationship building and partnership skills.

• Bias for action and a willingness to get to the bottom of things.

• Track record of challenging the status quo and not settling.

• Previous experience of working with Marketplaces is a plus, but not required.

Benefits

• Competitive salary & equity package.

• Private Health Insurance (Bupa)

• Zapp Credit for testing the Zapp service and experience

• Extended sick pay and maternity/paternity leave pay.

• 25 days annual leave, excluding UK Bank Holidays

• Cycle to work scheme.

• Healthy lunch provided 4 days of a week at HQ

If you are a hands-on leader who thrives on building high-performing teams and delivering exceptional mobile experiences, we encourage you to apply!