Senior Strategy & Operations Manager - Zapp+

Location: Nine Elms, London - Full-time

We are looking for a highly driven and passionate Senior Strategy & Operations Manager to manage the Zapp+ loyalty subscription program. The Zapp+ subscription has scaled extremely fast since launch less than a year back and we are now looking for a high calibre senior individual contributor to take it to the next level - 10x the current scale. You will be at the heart of a key growth vector for the business.

You will report into the Director, Strategy & Business Operations and will take ownership of the overall Zapp+ subscription program design, performance and operating rhythm. This role requires a strong understanding of consumer behavior, lifecycle management and platform economics. It is well suited for someone from a consumer strategy or marketing background looking to transition into a program or general management role.

About Zapp

Zapp is London’s leading premium convenience retail platform. Founded in 2020, our vision is to disrupt the multi-trillion dollar convenience retail market, currently dominated by major players, by developing best-in-class customer-centric technology and fulfilment solutions. Zapp partners with some of the world’s leading brands to deliver an exclusive range of hand-picked products 24/7, delivered in minutes.

Key Responsibilities

• Own the overall design and performance of the Zapp+ subscription program.

• Review current program mechanics and performance and propose the next evolution of the program to scale 10x.

• Develop a long term financial model to sustainably scale the program.

• Build a partnership strategy to unlock greater scale with favorable economics.

• Analyse member behavior and overall subscription health weekly using leading indicators like frequency, experience and savings rate.

• Build business case for Zapp+ feature and capability prioritisation within the Product roadmap.

• Partner with the internal CRM team to continuously optimise Zapp+ lifecycle interventions.

• Manage the internal weekly business reviews for Zapp+ with the Director, Strategy & Business Operations.

• Become the internal champion for Zapp+ and voice of the members.

Requirements

• 6+ years experience in a high standards, fast paced and outcome oriented environment.

• Understanding of platform economics and underlying drivers.

• Strong evidence of consumer acumen and business judgement.

• High levels of analytical rigour, first principles thinking and intellectual honesty.

• Ability to think in systems and see the bigger picture.

• Effective communication, relationship building and partnership skills.

• Bias for action and a willingness to get to the bottom of things.

• Track record of challenging the status quo and not settling.

• Previous experience of working with subscription or loyalty programs is a plus, but not required.

Benefits

• Competitive salary & equity package.

• Private Health Insurance (Bupa)

• Zapp Credit for testing the Zapp service and experience

• Extended sick pay and maternity/paternity leave pay.

• 25 days annual leave, excluding UK Bank Holidays

• Cycle to work scheme.

• Healthy lunch provided 4 days of a week at HQ

If you are a hands-on leader who thrives on building high-performing teams and delivering exceptional mobile experiences, we encourage you to apply!