Field Enablement Lead - Local Sales
Zocdoc
Our Mission
Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.
We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
Zocdoc’s Local Sales (SMB) business is a critical growth engine and this role exists to directly influence its performance.
As Field Enablement Lead for Local Sales (SMB), you will architect and drive the enablement strategy that improves seller productivity, accelerates ramp, and increases measurable revenue outcomes. You will partner closely with Sales Leadership, Revenue Operations, and other cross-functional stakeholder groups to identify performance gaps, prioritize high-impact initiatives, and drive the behavioral shifts that improve access rate, conversion, and other key revenue metrics.
You will serve as a trusted thought partner to Sales Leadership. You’ll align on priorities, influence decision-making, and ensure our SMB teams are equipped to execute at a high level in a fast-evolving healthcare marketplace.
You’ll enjoy this role if you…
- Thrive in environments where you are expected to create clarity, not wait for it
- Care deeply about measurable business impact and believe enablement should move revenue metrics, not just satisfaction scores
- Can influence senior leaders and drive alignment without formal authority
- Are energized by building scalable systems that improve productivity across an entire sales segment
- See AI and data not as buzzwords, but as tools to meaningfully increase seller effectiveness and operational leverage
- Prefer solving root-cause performance problems over simply delivering more training
- Take ownership of outcomes and feel personally accountable for the success of the teams you support
What success looks like in this role in six months…
- Implement a structured quarterly enablement roadmap aligned to SMB GTM priorities
- Improve at least one leading performance indicator (e.g., ramp time, first-time adoption, access rate, conversion rate).
- Launch or enhance an AI-enabled workflow that meaningfully increases seller productivity or reduces manager coaching burden.
- Establish a repeatable measurement framework linking enablement initiatives to business KPIs.
- Become a trusted thought partner to Sales Leadership, proactively identifying performance risks and proposing solutions.
Your day to day is…
Strategy & Roadmapping
- Gaining agreements across leaders on prioritization of initiatives, scope of initiatives and metrics to be impacted
- Delivering on enablement priorities for all roles within the segment for onboarding & everboarding needs through a well-designed quarterly enablement roadmap
Cross-Functional Influence
- Establishing trusting and strong working relationships cross functionally to collaborate in delivering comprehensive enablement programs
Program Design & Delivery
- Being innovative in proposing engaging enablement approaches by leveraging multiple delivery modalities, maximizing value of tools, gamification and proposing AI solutions to drive seller productivity
- Developing role specific playbooks including documentation of customer journey, sales processes, GTM strategies and keeping the information current as processes, tools or strategies shift and/or new approaches are rolled out
Measurement & Reporting
- Aligning enablement solutions to business problems and managing impact through a data-driven approach to scaled adoption of learning and showcasing the metrics to the relevant stakeholders
- Contributing in WBRs, QBRs related to enablement impact and deliver regular readouts on ongoing and upcoming roadmap of enablement programs with clear metrics
You’ll be successful in this role if you have…
- The mentality of an entrepreneur/owner and a strong bias to action.
- Superb communication skills! You believe in keeping all of your stakeholders in the loop and know that multiple mediums of communication are the key to success
- Humility. You believe in treating all people with dignity and respect, regardless of title or tenure
- 6+ years of experience in enablement, preferably selling SAAS and/or marketplace solutions
- A proven track record of building and maintaining cross-functional relationships and internal stakeholder management
- Experience with enablement tools such as LMS, Knowledge/content management tools and sales tools such as SF, Gong, Outreach and others
- You have leveraged AI in driving enablement approaches allowing programs to scale
- Exceptional analytical, facilitation, written and oral presentation skills
Benefits
- Flexible, hybrid work environment at our convenient Soho location
- Unlimited Vacation(if salaried)
- 100% paid employee health benefit options (including medical, dental, and vision)
- Commuter Benefits
- 401(k) with employer funded match
- Corporate wellness programs with Headspace and Peloton
- Sabbatical leave (for employees with 5+ years of service)
- Competitive paid parental leave and fertility/family planning reimbursement
- Cell phone reimbursement
- Catered lunch everyday along with beverages and snacks
- Employee Resource Groups and ZocClubs to promote shared community and belonging
- Great Place to Work Certified
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
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